M365 Copilot FAQ

Short fixes and copy-paste prompts for Microsoft 365 Copilot problems you can act on yourself.

Built for HR and people-team work in Microsoft 365 Copilot, not a generic chat comparison.

1. 1

   Copilot is missing

   Confirm your work account, update the license, turn on connected experiences, and fully quit the app before you escalate to IT.

2. 2

   Answers are generic

   Turn Work IQ on when you need your files, attach the source, and tell Copilot what to cite instead of guessing.

3. 3

   Know when it is an IT problem

   Licensing, tenant policy, and permissions you cannot change belong with your Microsoft 365 admin, not another prompt.